Our terms, plainly written.

Using petcarespa.vip, booking a service, or buying from the shop means you agree to these terms.

• They apply to grooming, veterinary services, Paw Treats, the shop and the referral programme.
• We may update them; the date at the top tells you when. Big changes get a note on the site.

A few things we need from you so we can do our job well.

• Give accurate details about your pet — weight, health, temperament, vaccines.
• Have your pet on a lead or in a carrier when arriving; keep your contact number reachable during the visit.
• Be 16 or older to book, and the owner (or acting for the owner) of the pet.

How appointments are made, changed and — occasionally — refused.

• A booking is confirmed only when we message or call you back.
• Free changes up to 24 hours before; inside 24 hours our cancellation policy applies.
• We may decline or stop a service if a pet is unwell, aggressive, or the coat needs more than we can safely do that day.

Pay at the end of the visit or at delivery. No deposits for standard bookings.

• Cash, bank transfer and card at the spa; transfer or cash on home visits.
• Prices include VAT where applicable and are in Vietnamese đồng.
• Referral vouchers (20%) apply to one service per visit and can’t be exchanged for cash.

Both of you get 20% — here are the edges.

• Your friend must be new to us and mention your name when booking their first groom.
• Your voucher is sent to your Zalo within 48 hours of their completed visit and is valid for 6 months.
• We can pause the programme or fix abuse (e.g. self-referrals) at our discretion.

We take real care with every pet — but here’s what we can and can’t be responsible for.

• We’re responsible for harm caused by our negligence, up to the value of the service booked, except where the law says otherwise.
• We’re not responsible for reactions to undisclosed conditions, pre-existing matting damage, or for items left at the spa.
• Nothing here limits your rights under Vietnamese consumer law.

First, talk to us. If we can’t agree, Vietnamese law and the courts of Ho Chi Minh City apply.

• Zalo/phone 033 767 8784 · support@petcarespa.vip
• Petcare Spa, 18/2 Street 35, Cat Lai Ward, Ho Chi Minh City.